Returns & Refunds

Returns and Refund Policy

Returns & Refunds
We hope that you will be happy with your purchase from Cloudberry, but in the unlikely event that you are not completely satisfied with your purchase, we offer to refund on any full price goods that are returned to us within 14 days (from the day the goods were delivered to you).The items must be unused and returned in the same condition you received them and in the original packaging, along with your proof of purchase. You are responsible for the cost of returning any items to us. 

If you wish to exchange an item, please contact us direct on 01903 856804. So that we can do our best to help you with a hassle free exchange. 

Refunds will be made via the original payment method. Please allow up to 10 days to process the refund. Please note, we cannot take responsibility for any items lost or damaged in transit.

Faulty Items
We check all items before they leave us at Cloudberry however in the rare case that your item is faulty please contact us by phone or email as soon as you are aware of any problems. We will then do our very best to sort out any problems you may have. We will also arrange for collection of your faulty item should we need to.  We have care advice on our website for handbags but if you would like additional help with any of the products we sell at Cloudberry please contact us. 

Distance Selling
As a customer based in the EU, you have a right to cancel your entire order with us under the Consumer Protection Distance Selling Regulations, providing you give us written or emailed notification within 7 days of placing your order.

Send your request to our email
Your notification must specify that you wish to cancel the entire order under the Distance Selling Regulations. The item/s must be received back in saleable condition and in original packaging with proof of purchase. We will then refund the full cost of the item.You are responsible for any delivery costs and insurance. Should we incur any costs in the return of any items these costs will be deducted from the refund. Please note: We cannot accept responsibility for goods that are lost or damaged in transit.

We are here to help… should you have any queries or questions in the first instance please contact us.

01903 856804