FAQs

What payment methods do you take ?
We take all the well recognized cards Visa, Visa Delta, Visa Debit, MasterCard American Express & Paypal. You also have the option should you be local or visiting the area, to purchase online and collect for free in the boutique. This option can be selected at the checkout. It is particularly useful in securing an item or for paying via PayPal.
All our card payments are handled by Stripe, one of the world's largest online transaction companies and is secured by an SSL.

Does Cloudberry have a shop ?
Yes! Our boutique in situated in the West Sussex Village of Angmering. For further details on how to find us visit our "About Us & Our West Sussex Boutique"
We not only stock handbags, but also clothing, home fragrances, bath & body products and fashion accessories. 

Are your bags leather ?
We stock both real Italian leather and faux leather. Our occasion bags are made from fabric and metal. The bags materials are clearly stated both on the descriptions of the bags and in the "Details" at the end of the descriptions.

What is faux leather?
Faux leather is a synthetic polyurethane material that reproduces the feel and durability of genuine leather. Faux leather requires very little maintenance and can simply be wiped clean with a damp cloth. Many people prefer faux leather because it is not derived from any animal products. The faux leather on most of our bags is soft to the touch like real leather - so close that our customers say they can barely tell the difference! 

How do I look after my bag?
If you have purchased one of our faux leather bags, the good news is they are very easy to maintain. To keep them looking good follow a few simple rules.

1. Never keep faux or real leather in plastic coverings
2. Keep the bag stuffed with tissue or similar to maintain the shape
3. As with leather never leave it resting against anything in the wardrobe that may dent it or leave an impression on it.
4. Keep any magnetic fastening closed when not in use.
5. We put a care leaflet in with all our bags that are sent out

If you have purchased one of our real leather bags we have further information on the care advice page for both leather and faux leather 
Care leaflets for the type of handbag you have purchased will be sent out with your purchase.

What happens if I get caught in the rain with my faux leather bag?
Our faux leather bags require no polishing or water proofing protection so … If you get caught dancing in the rain, there no need to worry, you bag won’t get water marked. Remember this is not the same for leather products, see care advice.

I saw a product I liked and it has now sold out, will you get it again ? 
Some designs of bags and scarves sell out very quickly and we do however try to keep good stock of our best sellers.  If there us a product that you are particularly interested in and you no longer see it on the web site, please contact us. It may be that we are awaiting more stock, and can contact you when it has arrived. Some of our Italian Leather Handbags now have waiting lists, so if you like a a particular bag and we are out of stock be sure to contact us, as when it arrives the customers on the waiting lists will have first refusal.
We have good relationships with our designer brands and should we have sold out of a design, we are able to put in special orders for you. We can arrange for certain designs to be shipped once new batches have been made directly from Italy. And can arrange for new designs to be kept or specially ordered just for you. Contact us for further details. 

How can I keep up to date with all the “Cloudberry News”?
We are not a faceless internet site, we love communicating with our customers. We have a very active social media presence. You can find us on Facebook and Twitter, just follow and like us to keep in touch. We welcome comments and are always happy to help. To “ Like” us and “follow” use the social media links at the base of each page.

You can also join our mailing list, there is a link on each page or simply fill out your details on our contact page. We regularly have special offers that are just for mailing list customers.